{"id":19510,"date":"2024-03-25T16:44:14","date_gmt":"2024-03-25T16:44:14","guid":{"rendered":"https:\/\/www.cygnusmusic.net\/resources\/2-factor-authentication-copy\/"},"modified":"2024-03-25T17:46:41","modified_gmt":"2024-03-25T17:46:41","slug":"login2fa","status":"publish","type":"page","link":"https:\/\/www.cygnusmusic.net\/resources\/login2fa\/","title":{"rendered":"Login FAQ&#8217;s &#038; 2FA"},"content":{"rendered":"<div id=\"themify_builder_content-19510\" data-postid=\"19510\" class=\"themify_builder_content themify_builder_content-19510 themify_builder\">\n\n    \t\n\t\t<!-- module_row -->\n\t\t\t<div  class=\"themify_builder_row module_row clearfix repeat module_row_0 themify_builder_19510_row module_row_19510-0\">\n\t\t\t\t                                <div class=\"row_inner \" >\n\n                                    \n\t\t<div  class=\"tb-column col-full first module_column tb_19510_column module_column_0 module_column_19510-0-0\" >\n                                                                <div class=\"tb-column-inner\">\n                            \t\t<div class=\"themify_builder_sub_row module_subrow clearfix repeat sub_row_0-0-0\">\n\t\t                    <div class=\"subrow_inner gutter-narrow\" >\n                                       <div  class=\"col4-2 sub_column module_column first sub_column_post_19510 sub_column_0-0-0-0\"> \n                                                              <div class=\"tb-column-inner\">\n                            \n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-0\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-0 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-0 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I share a login, and don\u2019t remember setting up 2fa?<\/h3>            <p><span style=\"font-weight: 400;\">It\u2019s not possible to share logins on Cygnus Music, if the other person has set up 2fa, this can also not be shared. The main account holder will need to set up 2FA first, and then once they are secure, they can add a second user to the account so that each person has their own 2FA Secured onto the account. <\/span><a href=\"https:\/\/www.cygnusmusic.net\/resources\/adding-users-and-new-labels\/\" target=\"_blank\" rel=\"noopener\"><strong>Add other users to your account here.<\/strong><\/a><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-1\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-1 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-1 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I have a new phone, and I need 2fa reset?<\/h3>            <p><span style=\"font-weight: 400;\">Please send a picture of yourself holding up ID from your registered email account so we can reset this for you.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-2\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-2 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-2 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I wrote down the 2fa code, and now it\u2019s not working.<\/h3>            <p><span style=\"font-weight: 400;\">You can\u2019t save the code this way; the code is stored in the authentication app on your phone and refreshes constantly. You need to enter the code at the time of login.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-3\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-3 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-3 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I did not set up the app correctly, and I have lost my recovery code.<\/h3>            <p><span style=\"font-weight: 400;\">Please send a picture of yourself holding up ID from your registered email account so we can reset this for you.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-4\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-4 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-4 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">The 2fa code is not being sent to my Email address or phone number?<\/h3>            <p><span style=\"font-weight: 400;\">We do not send codes via Phone or email. Your 2FA code is stored in an authentication app that you would have set up when setting up 2FA. Please check your phone for either Google Authenticator or Authy. You should see the code next to your username.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-5\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-5 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-5 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I need to add a new user. <\/h3>            <p><span style=\"font-weight: 400;\">Please go to the label settings, and you can add new users here. <a href=\"https:\/\/www.cygnusmusic.net\/resources\/adding-users-and-new-labels\/\" target=\"_blank\" rel=\"noopener\"><strong>Here&#8217;s how.<\/strong><\/a><\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-6\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-6 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-6 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I have received my welcome email, and I keep clicking the activate of my account Link, but the link appears to be broken.<\/h3>            <p><span style=\"font-weight: 400;\">This only needs to be clicked once, and your account might already be activated, please try logging in.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-7\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-7 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-7 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I don\u2019t have a phone, so can\u2019t I use 2fa?<\/h3>            <p><span style=\"font-weight: 400;\">Please contact <\/span><strong><a href=\"mailto:Support@cygnusmusic.net\">support@cygnusmusic.net<\/a><\/strong><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-0-8\" class=\"module module-feature feature-19510-sub_row_0-0-0-0-8 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-0-8 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I have not logged in for many years and don\u2019t know any of my details.<\/h3>            <p><span style=\"font-weight: 400;\">Please contact <\/span><strong><a href=\"mailto:Support@cygnusmusic.net\">support@cygnusmusic.net<\/a><\/strong><span style=\"font-weight: 400;\"> with your username, and we will guide you through security and help you restore your login.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n                        <\/div>\n                                   <\/div>\n\t\t               <div  class=\"col4-2 sub_column module_column last sub_column_post_19510 sub_column_0-0-0-1\"> \n                                                              <div class=\"tb-column-inner\">\n                            \n\n    <!-- module image -->\n    <div  id=\"image-19510-sub_row_0-0-0-1-0\" class=\"module module-image image-19510-sub_row_0-0-0-1-0  image-top  \">\n\n        \n        <div class=\"image-wrap\">\n                            <img src=\"https:\/\/cygnusmusic.net\/wp-content\/uploads\/2023\/01\/Accounting-PRO-1.png\" alt=\"Login FAQ&#8217;s &#038; 2FA\" \/>            \n                        <\/div>\n            <!-- \/image-wrap -->\n        \n        \n            <\/div>\n    <!-- \/module image -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-1-1\" class=\"module module-feature feature-19510-sub_row_0-0-0-1-1 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-1-1 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I can\u2019t find the code to log in to the Cygnus Music account.<\/h3>            <p><span style=\"font-weight: 400;\">Your 2fa code is stored in an authentication app that you would have set up when setting up 2fa, please check your phone for either Google Authenticator or Authy, you should see the code next to your username.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-1-2\" class=\"module module-feature feature-19510-sub_row_0-0-0-1-2 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-1-2 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I scanned the code but the system timed out, now I have a code but it won\u2019t work when logging in?<\/h3>            <p><span style=\"font-weight: 400;\">The code may have been registered in the app, but the system has not finished the process. Please delete the code in the app and go through the process again.\u00a0 See this guide > <\/span><strong><a href=\"https:\/\/www.cygnusmusic.net\/resources\/2fa\/\">www.cygnusmusic.net\/resources\/2fa\/<\/a><\/strong><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-1-3\" class=\"module module-feature feature-19510-sub_row_0-0-0-1-3 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-1-3 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I\u2019m an Artist who has received a statement, and I can\u2019t log in.<\/h3>            <p><span style=\"font-weight: 400;\">Artists receiving payments have a different login portal. <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/cygnusmusic.portal.paymentrails.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Here is the portal login<\/strong><\/a><\/span><span style=\"font-weight: 400;\">, and it&#8217;s usually your email that is used as the username. <\/span><span style=\"font-weight: 400;\">Please see <a href=\"https:\/\/www.cygnusmusic.net\/resources\/artist-statements-payments\/\" target=\"_blank\" rel=\"noopener\"><strong>this FAQ<\/strong><\/a> if you are having trouble.\u00a0<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-1-4\" class=\"module module-feature feature-19510-sub_row_0-0-0-1-4 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-1-4 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Please disable 2fa from my account.<\/h3>            <p><span style=\"font-weight: 400;\">We do not recommend this, By implementing 2FA, you can maintain the privacy and integrity of your music and account details, ensuring they are accessible only by authorised personnel. It also protects your labels funds, if you do decide to remove 2fa, Cygnus can\u2019t be held accountable for any breaches to your account.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-1-5\" class=\"module module-feature feature-19510-sub_row_0-0-0-1-5 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-1-5 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I have not received the password reset email.<\/h3>            <p><span style=\"font-weight: 400;\">Please check your junk folder if you still can\u2019t see emails. It may be that <\/span><strong><a href=\"mailto:Support@cygnusmusic.net\">support@cygnusmusic.net<\/a><\/strong><span style=\"font-weight: 400;\"> needs to check if your email is subscribed to our email.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-1-6\" class=\"module module-feature feature-19510-sub_row_0-0-0-1-6 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-1-6 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">My email is no longer active, and I need to change it.<\/h3>            <p><span style=\"font-weight: 400;\">Please send a picture of yourself holding up your ID and a new email, and we can update this for you.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-19510-sub_row_0-0-0-1-7\" class=\"module module-feature feature-19510-sub_row_0-0-0-1-7 with-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-19510-sub_row_0-0-0-1-7 .chart-html5-inset {background-color: #ffffff}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                         data-progress=\"0\"\n                         data-progress-end=\"100\"\n                         data-size=\"100\"\n                                          >\n                    <div class=\"chart-html5-circle\">\n                                                    <div class=\"chart-html5-mask chart-html5-full\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                            <div class=\"chart-html5-mask chart-html5-half\">\n                                <div class=\"chart-html5-fill\"><\/div>\n                            <\/div>\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #ffffff\"><\/div>                                <i class=\"module-feature-icon ti-mobile\" style=\"color: #2e7ee6\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">I have entered my email address as my username, and it\u2019s not letting me in.<\/h3>            <p><span style=\"font-weight: 400;\">Please make sure you are entering your username; emails are not accepted as usernames.<\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n                        <\/div>\n                                   <\/div>\n\t\t                    <\/div>\n                <\/div><!-- \/themify_builder_sub_row -->\n                                        <\/div>\n                    \t\t<\/div>\n\t\t<!-- \/.tb-column -->\n\t\t\n\t\t\n                                <\/div>\n                                <!-- \/row_inner -->\n                        <\/div>\n                        <!-- \/module_row -->\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>I share a login, and don\u2019t remember setting up 2fa? It\u2019s not possible to share logins on Cygnus Music, if the other person has set up 2fa, this can also not be shared. The main account holder will need to set up 2FA first, and then once they are secure, they can add a second [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"_links":{"self":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages\/19510"}],"collection":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/comments?post=19510"}],"version-history":[{"count":35,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages\/19510\/revisions"}],"predecessor-version":[{"id":19552,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages\/19510\/revisions\/19552"}],"wp:attachment":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/media?parent=19510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}