{"id":16271,"date":"2023-11-02T12:06:40","date_gmt":"2023-11-02T12:06:40","guid":{"rendered":"https:\/\/www.cygnusmusic.net\/resources\/?page_id=16271"},"modified":"2025-10-31T11:20:40","modified_gmt":"2025-10-31T11:20:40","slug":"2024-office-hours-content-shut-off-times","status":"publish","type":"page","link":"https:\/\/www.cygnusmusic.net\/resources\/2024-office-hours-content-shut-off-times\/","title":{"rendered":""},"content":{"rendered":"<div id=\"themify_builder_content-16271\" data-postid=\"16271\" class=\"themify_builder_content themify_builder_content-16271 themify_builder\">\n\n    \t\n\t\t<!-- module_row -->\n\t\t\t<div  class=\"themify_builder_row module_row clearfix fullcover module_row_0 themify_builder_16271_row module_row_16271-0\">\n\t\t\t\t                                <div class=\"row_inner \" >\n\n                                    \n\t\t<div  class=\"tb-column col4-3 first module_column tb_16271_column module_column_0 module_column_16271-0-0\" >\n                                                                <div class=\"tb-column-inner\">\n                            \n\n    <!-- module image -->\n    <div  id=\"image-16271-0-0-0\" class=\"module module-image image-16271-0-0-0  image-center  \">\n\n        \n        <div class=\"image-wrap\">\n                            <a href=\"https:\/\/www.cygnusmusic.net\"\n                                      >\n                                           <img src=\"https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/06\/Cygnus-Music-2023-1024x279-150x40.png\" width=\"150\" class=\" wp-post-image wp-image-10294\" alt=\"Cygnus Music 2023\" srcset=\"https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/06\/Cygnus-Music-2023-1024x279-150x40.png 150w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/06\/Cygnus-Music-2023-300x82.png 300w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/06\/Cygnus-Music-2023-1024x279.png 1024w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/06\/Cygnus-Music-2023-768x209.png 768w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/06\/Cygnus-Music-2023.png 1500w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>                <\/a>\n            \n                        <\/div>\n            <!-- \/image-wrap -->\n        \n        \n            <\/div>\n    <!-- \/module image -->\n\n                        <\/div>\n                    \t\t<\/div>\n\t\t<!-- \/.tb-column -->\n\t\t\n\t\t\n\t\t<div  class=\"tb-column col4-1 last module_column tb_16271_column module_column_1 module_column_16271-0-1\" >\n                                                                <div class=\"tb-column-inner\">\n                            \n\n    <!-- module image -->\n    <div  id=\"image-16271-0-1-0\" class=\"module module-image image-16271-0-1-0  image-center  \">\n\n        \n        <div class=\"image-wrap\">\n                            <a href=\"https:\/\/www.cygnusmusic.net\/resources\/2fa\/\"\n                                       rel=\"noopener\" target=\"_blank\">\n                                           <img src=\"https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA-1024x1024-40x40.png\" width=\"40\" class=\" wp-post-image wp-image-15999\" alt=\"2FA\" srcset=\"https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA-1024x1024-40x40.png 40w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA-300x300.png 300w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA-1024x1024.png 1024w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA-150x150.png 150w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA-768x768.png 768w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA-1024x1024-50x50.png 50w, https:\/\/www.cygnusmusic.net\/resources\/wp-content\/uploads\/2023\/10\/2FA.png 1280w\" sizes=\"(max-width: 40px) 100vw, 40px\" \/>                <\/a>\n            \n                        <\/div>\n            <!-- \/image-wrap -->\n        \n        \n            <\/div>\n    <!-- \/module image -->\n\n                        <\/div>\n                    \t\t<\/div>\n\t\t<!-- \/.tb-column -->\n\t\t\n\t\t\n                                <\/div>\n                                <!-- \/row_inner -->\n                        <\/div>\n                        <!-- \/module_row -->\n\t\t\t\n\t\t<!-- module_row -->\n\t\t\t<div  class=\"themify_builder_row module_row clearfix repeat module_row_1 themify_builder_16271_row module_row_16271-1\">\n\t\t\t\t                                <div class=\"row_inner \" >\n\n                                    \n\t\t<div  class=\"tb-column col-full first module_column tb_16271_column module_column_0 module_column_16271-1-0\" >\n                                                                <div class=\"tb-column-inner\">\n                            \n\n<!-- module text -->\n<div  id=\"text-16271-1-0-0\" class=\"module module-text text-16271-1-0-0  repeat \">\n    \n    <h2>2024 Holiday Shut Off Times &#038; Arrangements<\/h2><\/div>\n<!-- \/module text -->\n\n\n<!-- module text -->\n<div  id=\"text-16271-1-0-1\" class=\"module module-text text-16271-1-0-1  repeat \">\n    \n    <p>With the festive season and the close of the year approaching, it&#8217;s crucial to be aware of key dates and cutoffs to maintain seamless operations. Digital Service Providers (DSPs) require content submissions prior to the holiday season and year&#8217;s end. Therefore, it&#8217;s essential to have all your tasks in order. <strong>Remember to note these dates<\/strong> to guarantee that your releases are submitted and go live as scheduled.<\/p><\/div>\n<!-- \/module text -->\n                        <\/div>\n                    \t\t<\/div>\n\t\t<!-- \/.tb-column -->\n\t\t\n\t\t\n                                <\/div>\n                                <!-- \/row_inner -->\n                        <\/div>\n                        <!-- \/module_row -->\n\t\t\t\n\t\t<!-- module_row -->\n\t\t\t<div  class=\"themify_builder_row module_row clearfix module_row_2 themify_builder_16271_row module_row_16271-2\">\n\t\t\t\t                                <div class=\"row_inner \" >\n\n                                    \n\t\t<div  class=\"tb-column col2-1 first module_column tb_16271_column module_column_0 module_column_16271-2-0\" >\n                                                                <div class=\"tb-column-inner\">\n                            \n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-0-0\" class=\"module module-feature feature-16271-2-0-0 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-0-0 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-calendar-times-o\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Deadlines for new music submissions<\/h3>            <p>NOTE: We recommend a full 3 week lead, however you can submit a release with a minimum full 5 working day lead. The time below related to a 3 week lead.\u00a0<\/p>\n<p><span style=\"text-decoration: underline;\">Recommended 3 week lead.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your release date is <strong>December 14th \u2013 December 30th<\/strong>, Submit your release to us by November 23rd.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">If your release date is <strong>December 31st \u2013 January 13th<\/strong>, Submit your release by December 10th.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>The absolute shut off is 10th December.<\/strong><\/span><\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-0-1\" class=\"module module-feature feature-16271-2-0-1 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-0-1 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-cogs\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Amendments<\/h3>            <p>We do not recommend making amendments\u00a0 between\u00a0 16th Dec and 6th Jan. However, if needed, amendments can be requested up until 17th December and will re-open on 6th January. Any urgent requests can be made via <a href=\"mailto:support@cygnusmusic.net\">support@cygnusmusic.net<\/a>, however the response times may be up to several days.<\/p>\n<p>\u00a0<\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-0-2\" class=\"module module-feature feature-16271-2-0-2 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-0-2 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-file-o\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Label Statements<\/h3>            <p>We provide label royalty statements on the 1st of each month. If you have just started releasing with us, your first statement will be 60 days after the end of each month.<\/p>\n<ul>\n<li>\u200bSept 2024 statement will be on 1st Dec<\/li>\n<li>Oct 2024 statement will be on 1st Jan<\/li>\n<li>Nov 2024 statement will be on 1st Feb and so on&#8230;<\/li>\n<\/ul>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-0-3\" class=\"module module-feature feature-16271-2-0-3 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-0-3 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-check-circle\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Marketing Updates<\/h3>            <p>Any pitching submissions must be submitted well in advance. If you have a priority release scheduled within the next couple of months, please contact us directly as soon as possible to ensure timely handling.<\/p>\n<p><strong><a href=\"https:\/\/forms.gle\/ueX2QwEHXZnFAkPCA\" target=\"_blank\" rel=\"noopener\">Feature submission form<\/a><\/strong>.<\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n                        <\/div>\n                    \t\t<\/div>\n\t\t<!-- \/.tb-column -->\n\t\t\n\t\t\n\t\t<div  class=\"tb-column col2-1 last module_column tb_16271_column module_column_1 module_column_16271-2-1\" >\n                                                                <div class=\"tb-column-inner\">\n                            \n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-1-0\" class=\"module module-feature feature-16271-2-1-0 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-1-0 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-home\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Cygnus Music offices closed<\/h3>            <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CLOSED: December 21st 2024 to January 2nd 2025.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our offices reopen on <strong>January 3rd 2025.<\/strong><\/span><\/li>\n<\/ul>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-1-1\" class=\"module module-feature feature-16271-2-1-1 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-1-1 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-users\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Support & Staff<\/h3>            <p>During the specified closure dates, our staff and support team&#8217;s activity and <strong>responsiveness will be limited.<\/strong> We will strive to address your support inquiries to the best of our ability however emails response times will be significantly slower (2-4 days). We suggest consulting our <a href=\"https:\/\/www.cygnusmusic.net\/resources\/\" target=\"_blank\" rel=\"noopener\">label resource pages<\/a> before making a request for assistance.\u00a0<\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-1-2\" class=\"module module-feature feature-16271-2-1-2 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-1-2 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-money\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Payments<\/h3>            <p>Payment times over the shut down period will be as follows.\u00a0<\/p>\n<ul>\n<li><strong>PAYMENTS CLOSED:<\/strong> 21st December<\/li>\n<li><strong>PAYMENTS RE-OPEN:<\/strong> 3rd January<\/li>\n<\/ul>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-1-3\" class=\"module module-feature feature-16271-2-1-3 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-1-3 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-shopping-basket\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Cygnus Music Shop Closed<\/h3>            <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CLOSED: December 21st 2024 to January 3rd 2025.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reopen on <strong>January 3rd 2025.<\/strong><\/span><\/li>\n<\/ul>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-1-4\" class=\"module module-feature feature-16271-2-1-4 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-1-4 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-exclamation-circle\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Urgent Issues<\/h3>            <p>We request that only urgent issues are marked as urgent in the email subject header when messaging support@cygnusmusic.net. Will then endeavour to help to resolve these as quickly as possible. <strong>Please note<\/strong> <strong>that some DSP&#8217;s may not be accepting metadata updates during the holidays.<\/strong><\/p>\n<p>Examples of urgent requests: Pressing legal issues, disputes, conflicts, that absolutely cannot wait until Jan 3rd.<\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n\n\n    <!-- module feature -->\n    <div  id=\"feature-16271-2-1-5\" class=\"module module-feature feature-16271-2-1-5 no-chart layout-icon-left size-small  \">\n\n        <style type=\"text\/css\">#feature-16271-2-1-5 .chart-html5-inset {background-color: #506cde}<\/style>\n        \n        <div class=\"module-feature-image\">\n            \n            \n                <div class=\"module-feature-chart-html5\"\n                                     >\n                    <div class=\"chart-html5-circle\">\n                                                <div class=\"chart-html5-inset chart-html5-inset-icon\">\n\n                                                            <div class=\"module-feature-background\" style=\"background: #506cde\"><\/div>                                <i class=\"module-feature-icon fa fa-location-arrow\" style=\"color: #ffffff\"><\/i>                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                \n        <\/div>\n\n        <div class=\"module-feature-content\">\n\t\t\t<h3 class=\"module-feature-title\">Fast tracking after Jan 6th<\/h3>            <p>We are happy to fast track any releases that have been submitted to an earlier date of your choosing. This option will be available by email request after 6th January 2025.<\/p>        <\/div>\n\n    <\/div>\n    <!-- \/module feature -->\n\n                        <\/div>\n                    \t\t<\/div>\n\t\t<!-- \/.tb-column -->\n\t\t\n\t\t\n                                <\/div>\n                                <!-- \/row_inner -->\n                        <\/div>\n                        <!-- \/module_row -->\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>2024 Holiday Shut Off Times &#038; Arrangements With the festive season and the close of the year approaching, it&#8217;s crucial to be aware of key dates and cutoffs to maintain seamless operations. Digital Service Providers (DSPs) require content submissions prior to the holiday season and year&#8217;s end. Therefore, it&#8217;s essential to have all your tasks [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"_links":{"self":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages\/16271"}],"collection":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/comments?post=16271"}],"version-history":[{"count":154,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages\/16271\/revisions"}],"predecessor-version":[{"id":25648,"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/pages\/16271\/revisions\/25648"}],"wp:attachment":[{"href":"https:\/\/www.cygnusmusic.net\/resources\/wp-json\/wp\/v2\/media?parent=16271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}